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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

If there's a problem with the order process, how do I get it resolved?

We have partnered with Kagi to provide a smooth shopping cart experience when ordering Researchware products online. If you encounter any difficulties with the ordering process, you may contact Kagi's Shopper Support staff for assistance:

Get in touch by email: Send Kagi a message

Kagi Phone Support:
Call +1-510-658-5244, Monday through Friday, 8:30am to 5:30pm, PST

Kagi's Online Order Tracking System: Click here to look up details of your order.

If you are not satisfied with Kagi's support, please contact Researchware Sales Support staff online, via email, or by phone.

Note: If you're having a problem installing or using HyperRESEARCH or HyperTRANSCRIBE, please contact Researchware's Technical Support instead. Kagi can assist only with the actual order and payment process.

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Do You Know...

... that in HyperRESEARCH you can use keyboard shortcuts to code audio and video? Just play your source file while listening and/or watching. When you come to the starting point of a segment you want to code, press Control-[ (if you use Windows) or Command-[ (if you use Mac OS X). Continue playing the segment, and when you reach the end of the part you want to code, press Control-] or Command-]. Your chosen segment is now selected, ready to have a code applied!

(This tip can be particularly helpful when you have a long source file and it's difficult to place the play head precisely enough at the spot you want to code. Using the keyboard shortcuts lets you code interactively, without fiddling with the controls on the screen.)
Learn More About HyperRESEARCH™