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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

About ResearchWare

HyperRESEARCH was first developed in 1990 by Dr. Sharlene Hesse-Biber, T. Scott Kinder, and Paul Dupuis. At the time, there were few CAQDAS (Computer-Aided Qualitative Data Analysis Software) programs available, and none that met Dr. Hesse-Biber's needs, so the three teamed up to develop a program that would do just that. ResearchWare, Inc. was incoroprated in 1991 to allow HyperRESEARCH to become a commercial product available to other researchers.

Since then, HyperRESEARCH has grown through several versions, expanding and improving in response to user feedback.

Demonstrating our commitment to our customers, we deliver many free upgrades to our products, not just maintenance releases but versions with new features as well.

ResearchWare remains committed to continued development and improvement of HyperRESEARCH, HyperTRANSCRIBE, and other tools supporting qualitative data analysis. Our goal is to retain the user-friendly design and ease of use that reduces the learning curve for researchers just starting out with CAQDAS programs, while continuing to expand and improve the features and capabilities of HyperRESEARCH.

Key Personnel

Scott Kinder - CEO

Scott is a member of the Instructional Design and eTeaching Services department at Boston College. In this role, he helps faculty members use technology for teaching and research and has most recently been heavily involved in rolling out Lecture Capture to the BC community. Scott also teaches WWW and Digital Media in BC Communication Department. At Researchware, Scott's main interest is in continuing to keep HyperRESEARCH a cutting edge researcher's tool with unparalleled ease of use.

Paul Dupuis - CFO/COO

Paul serves as Researchware's treasurer and chief financial officer. He also served as CEO from 1991 to 1999, and was the lead programmer from 1991-1999 before turning over development to others. In 2009 Paul added chief operating officer responsibilities for Researchware to his roster of roles. Paul has over 30 years of experience in the growth and management of IT organizations in industries ranging from software development, professional services, higher education, manufacturing, and biotechnology.

Sharlene Hesse-Biber - VP

Sharlene Janice Nagy Hesse-Biber, Ph.D. University of Michigan, is Professor of Sociology and the Director of Women’s Studies at Boston College in Chestnut Hill, Massachusetts. She has published widely on the impact of sociocultural factors on women’s body image, and has authored and co-authored a variety of other books and papers. Hesse-Biber is co-editor of the Handbook of Emergent Methods (Guilford, 2008). She is a contributor to the Handbook of Grounded Theory (Sage, 2008) as well the Handbook of Mixed Methods Research (Sage 2nd edition, 2010). She is author of Mixed Methods Research: Merging Theory with Practice (Guilford Publications, 2010). She is editor of the Handbook of Emergent Technologies in Social Research (Forthcoming, 2010 Oxford University Press.) Sharlenes is co-founder of Researchware and co-developer of the software program HyperRESEARCH.


Contact ResearchWare

Administrative Address

ResearchWare, Inc.
P. O. Box 1258
Randolph, MA 02368-1258

Telephone & Fax

Toll-Free: 888-497-3737
(if outside the US call 00+1+781-961-3909)

Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at, or leave a voicemail message at 888-497-3737 (00+1+781-961-3909 if outside the US). Please leave an email address or phone number so we can contact you.

For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

  • Add to your Gmail contact list (so that Gmail won't mark it as spam)
  • Follow the instructions to whitelist
  • Give us an alternative email address to use.

Sales Support

Please see our Sales Support page.



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About Researchware


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