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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

Contact ResearchWare

Administrative Address

ResearchWare, Inc.
P. O. Box 1258
Randolph, MA 02368-1258

Telephone & Fax

Toll-Free: 888-497-3737
(if outside the US call 00+1+781-961-3909)

Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at, or leave a voicemail message at 888-497-3737 (00+1+781-961-3909 if outside the US). Please leave an email address or phone number so we can contact you.

For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

  • Add to your Gmail contact list (so that Gmail won't mark it as spam)
  • Follow the instructions to whitelist
  • Give us an alternative email address to use.

Sales Support

Please see our Sales Support page.



Please visit our FAQs first.

You may also log into our Forums and post your own questions!



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