Connect: Facebook Twitter linkedin_in_icon_55px YouTube

Researchware, Inc.

Simply Powerful Tools for Qualitative Research

Support Request Form

Print | Email

For pre-sales questions and help with ordering our products, please view our Sales Support pages.

For questions regarding how the software works and for tips on how to accomplish specific tasks within HyperRESEARCH or HyperTRANSCRIBE, please peruse our Frequently Asked Questions (FAQ) and Technical Notes or visit our Discussion Forums.

If you experience any problems with HyperRESEARCH or HyperTRANSCRIBE, please make sure you're using the most recent version of the software:
Download the current version of HyperRESEARCH
Download the current version of HyperTRANSCRIBE

If the problem persists with the most recent version of the program, you can use this form to submit a support request. Please include as much information as you can, to help us identify and verify the problem.

 

Keep In Touch!



  1. Sign up for Researchware emails and be the first to learn about exclusive offers, product upgrades, and promotions.

  2. Please enter a valid email address.
  3. Please enter your valid email address again.
  4. Anti-SPAM
    Please respond to the captcha by clicking the "I am not a robot" check box.

Do You Know...

... that in HyperRESEARCH you can use keyboard shortcuts to code audio and video? Just play your source file while listening and/or watching. When you come to the starting point of a segment you want to code, press Control-[ (if you use Windows) or Command-[ (if you use Mac OS X). Continue playing the segment, and when you reach the end of the part you want to code, press Control-] or Command-]. Your chosen segment is now selected, ready to have a code applied!

(This tip can be particularly helpful when you have a long source file and it's difficult to place the play head precisely enough at the spot you want to code. Using the keyboard shortcuts lets you code interactively, without fiddling with the controls on the screen.)
Learn More About HyperRESEARCH™