When and How to Contact Us
Researchware provides free support and training for our software. Please take advantage of that!
Contact us when:
- You would like guidance in getting started with our software
- You have any questions about the software or the company
- You don't understand something about our software and would like some help
- You want to use some of the more advanced features and would like guidance
- You have an idea for a way to improve our software
- HyperRESEARCH has encountered an error
Contact us via email:
- For technical support: support@researchware.com
- For pre-purchase questions and sales support: sales@researchware.com
- To send an error report (click on the "Send Information" link in the bottom right corner of the error message)
It is especially important to contact us if you ever encounter an error with HyperRESEARCH or HyperTRANSCRIBE. (We can't fix it if we don't know there's a problem.) Please include as much detail as you can about what you were doing when you encountered the error, to help us reproduce the error on our own systems.
Oh, and we also love to hear how much our customers like our software or our customer support.
Do you have a story about how our software helped make your research easier? Want to brag about some really interesting research you've done?
Best regards,
Ann
Customer Advocate
Researchware, Inc.