Researchware, Inc.

HyperRESEARCH was first developed in 1990 by Dr. Sharlene Hesse-Biber, T. Scott Kinder, and Paul Dupuis. At the time, there were few CAQDAS (Computer-Aided Qualitative Data Analysis Software) programs available, and none that met Dr. Hesse-Biber's needs, so the three teamed up to develop a program that would do just that. ResearchWare, Inc. was incorporated in 1991 to allow HyperRESEARCH to become a commercial product available to other researchers.

Since then, HyperRESEARCH has grown through several versions, expanding and improving in response to user feedback.

Demonstrating our commitment to our customers, we deliver many free upgrades to our products, not just maintenance releases but versions with new features as well.

Researchware remains committed to continued development and improvement of HyperRESEARCH, HyperTRANSCRIBE, and other tools supporting qualitative data analysis. Our goal is to retain the user-friendly design and ease of use that reduces the learning curve for researchers just starting out with CAQDAS programs, while continuing to expand and improve the features and capabilities of HyperRESEARCH.

Administrative Address

Researchware, Inc.
20 Soren Street
Randolph, MA 02368-1945

Telephone & Fax

Toll-Free: 888-497-3737
(if outside the US call 00+1+781-961-3909)

Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (00+1+781-961-3909 if outside the US). Please leave an email address or phone number so we can contact you.

Support Hours

Our business hours are 9 AM to 5 PM Eastern Time, Monday to Friday (excluding US Holidays). Email or our Web form for Technical or Sales support is the best way to reach us. We try to be a responsive as we can and frequently reply to inquiries nights and weekends, but if you are asking a support or sales question in the middle of the night (our time), please do not expect a reply until our next business day.

For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

• Add support@researchware.com to your Gmail contact list (so that Gmail won't mark it as spam)
• Follow the instructions to whitelist researchware.com
• Give us an alternative email address to use.

Sales Support

Please see our Sales Support page.

Questions?

Please visit our FAQs first.