Purchasing Assistance

Thank you for your interest in Researchware's "Simply Powerful" software tools for qualitative research!

Researchware provides its software applications as an electronic download and a license key to unlock or activate the downloaded software. With our 24/7 online purchasing, you can purchase, receive your license key, download our installer, and use your new research software immediately. The end result is a fantastic shopping experience aided by the leading online sales provider, Avangate.

About Avangate

Avangate provides a secure, online shopping cart for purchasing Researchware's software applications. They also provide Avangate 24/7 Shopper Support via phone or email if you have any questions regarding the purchasing process. (For questions regarding our software, please contact the Researchware Tech Support team. For sales questions regarding institutional purchase orders or site licenses, please contact Researchware's Sales team.)

Researchware customers can purchase using a variety of credit cards, wire transfers, or PayPal in over 20 currencies through our partnership with Avangate.

Avangate BV serves as our "authorized reseller" for all online and phone orders for Researchware products. The charge on your bank statement will appear as "AVNGATE*RESEARCHWARE."

For more information on our shopping cart partner see their Avangate.com or their Avangate FAQs.

Reminder: Purchase Orders are processed directly by Researchware (see below).

If you would like to...	Then...
Request a Refund/Return	Researchware will honor refund requests within 30 days of purchase. Please contact Researchware's Sales Team to request a refund. We will request the refund from Avangate on your behalf. *Please download, install, and try out our software before you purchase a license key, in order to be sure that the software meets your expectations prior to purchasing.*
Check the status of an Online Order	You can check the status of any online order via Avangate's "Shopper Support" services.
Request a Quote	Customers who need to obtain a written quote should contact Researchware directly. To request a written quote, please send email to sales@researchware.com containing the following information: Product Names and Quantities Required Pricing Eligible For (Commercial, Government/Nonprofit, Educational) Contact Person's Name (or name of the person who will be using the software) Contact person's email address (for electronic delivery of the license keys and download instructions) Organization (if applicable) Billing Address Billing Email Address
Submitting a Purchase Order	Institutional customers wishing to purchase by Purchase Order may submit the purchase order to Researchware directly. Submit Purchase Orders By: Fax: 888-497-3737 (if outside the US fax to 00+1+781-961-3909) Email: Send as an attached file to sales@researchware.com Mail: Researchware, Inc. / PO Box 1258 / Randolph, MA 02368 / USA *Reminder:* ResearchWare, Inc. is the vendor of record for Purchase Orders.
DUNS and W9 Information	Some buyers need certain information to set up vendors in their purchasing systems. We recommend that such buyers purchase directly from Researchware rather than online via Avangate's shopping cart. Researchware can accept payment via credit card, PayPal, wire transfer, or check. Researchware's DUNS number is 052954877. Researchware's W9 form can be downloaded here. See above for information on requesting a quote or submitting a purchase order.