(Received in response to a solution provided by Researchware's tech support): Thank you, thank you, thank you...I am so glad that in between panicking and crying, I took a moment to email your company for help. I thought it was a long shot. But I am so relieved. I really like the software. And I really like it even more now. Thank you. Also I thought I would have to wait for a response until Monday so I like the software and your company even more.
Again thank you.
I have been very impressed and grateful for the quick and succinct advice and assistance from [Researchware]. I have generally found the software easy and helpful to use, and knowing that rapid assistance is just an email away has further boosted my confidence in your product.
You are all so great! If I ever become famous i won't forget!!... rgds, Glenn (a HyperRESEARCH fan... even though I am principally a "quant"...)
(prompted by a customer service request satisfactorily fulfilled by Researchware staff)
I really like your licensing process and the flexibility to move between computers--the best license I've seen.
Thanks so very, very much!! This [Customer Support] is just another reason why I would NEVER use any other programs for my qualitative analysis. You are just amazing.