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Researchware, Inc.

Simply Powerful Tools for Qualitative Research

You are here: Recover Your Access Information

Lost your Username or your Password ?

If you lost your username, please enter your E-mail Address, then click the Send Username button, and your username will be sent to your email address.
If you forgot both your username and your password, please recover the username first, then the password. To recover your username, please enter your E-mail Address, leaving Username field empty, then click the Send Username button, and your username will be sent to your email address. From there you can use this same form to recover your password.
If you lost your password but know your username, please enter your Username and your E-mail Address, press the Send Password button, and you will receive a new password shortly. Use this new password to access the site.
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Username and Password Recover Guidance

 

To recover your username and password, click in the Lost Username or Lost Password checkbox listed above. Follow the instructions to recover your pregenerated username (you will need the email address you originally used to purchase our software).  Enter your email, the security code, and click "Send Username/Password" to receive an email with your username.

 

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After recovering your username, repeat the process and click on the Forgot Login link again to recover your password. After you recover your password, you can log in using either your email address or username AND your password. If you have already recovered your login information OR registered on the web site before purchasing, just log in using the username and password you used before.

 

Once logged in, you can select Your Profile from the Community menu to edit your member profile to change your password or update other profile information.