Administrative Address

ResearchWare, Inc.
P. O. Box 1258
Randolph, MA 02368-1258

Telephone & Fax

Toll-Free: 888-497-3737
(if outside the US call 00+1+781-961-3909)

Technical Support

For in-depth technical support problems, including bugs and other complex problems, please use our Support Request Form.

You can also contact support directly via email at support@researchware.com, or leave a voicemail message at 888-497-3737 (00+1+781-961-3909 if outside the US). Please leave an email address or phone number so we can contact you.

For Gmail users: We have had some difficulty recently in sending to Gmail addresses. To make certain we can reply successfully to your support request, please do one of the following:

• Add support@researchware.com to your Gmail contact list (so that Gmail won't mark it as spam)
• Follow the instructions to whitelist researchware.com
• Give us an alternative email address to use.

Sales Support

ResearchWare's sales are managed by element 5 (a subsidiary of Digital River). They process orders for our software and offer multi-language customer sales support.

To order HyperRESEARCH click here.
To order HyperTRANSCRIBE click here.
To order HyperBUNDLE click here.

Please see the element5 Customer Support Page for answers to common questions concerning the ordering process, including:

Submitting Purchase Orders

Contacting element5 with Order, Payment, or Delivery Questions

Questions?

Please visit our FAQs first.

You may also log into our Forums and post your own questions!